SureGifts Remote Vacancies 2026

SureGifts Remote Vacancies 2026

SureGifts provides convenient voucher solutions to individuals and corporates.

We are on a mission to lead digital value transfers via vouchers across Africa and beyond. 

We are a team of smart, multitalented people, looking to do the extraordinary, from the most unlikely part of the world.

We have worked hard to get to where we are and we are always looking for smart people willing to get their hands dirty and build with us.

Available Positions

1.) Social Media & Content Associate

• You will be the creative engine behind SureGifts’ day-to-day social presence. This is a dual role: part content creator, part visual designer.
• You’ll plan, produce, and publish content across our social channels while also crafting the graphics, templates, and visual assets that keep our brand looking sharp and consistent across every touchpoint.
• If you’re the type who can write a punchy caption, design the accompanying graphic, and still find time to shoot a quick reel — this is your seat.

Key Responsibilities

Social Media Management and Content Creation:

• Plan and manage a monthly social media content calendar across Instagram, X (Twitter), Facebook, LinkedIn, and TikTok/Reels
• Create original, engaging content — copy, graphics, short-form video — tailored to each platform’s format and audience
• Develop and execute campaign content for product launches, seasonal moments, gifting occasions (Valentine’s, Christmas, TGIF etc.), and brand activations
• Grow our community through consistent posting, timely responses, and proactive engagement with followers and brand conversations
• Monitor trends and adapt content quickly to tap into relevant cultural moments without losing brand voice
• Design on-brand static and animated assets for social, email, in-app, and partner use — including banners, story templates, promotional cards, and brand toolkits
• Maintain a library of reusable brand templates in Canva that internal teams and partners can use independently
• Produce visual assets for campaigns end-to-end, from brief to delivery, with minimal revisions needed
• Ensure all creative output adheres to SureGifts’ brand guidelines — colour, typography, tone, and visual identity.

Video & Short-Form Content:

• Shoot and edit short-form video content for Reels, TikTok, and YouTube Shorts using CapCut or equivalent tools
• Repurpose long-form content (webinars, events, testimonials) into snackable social clips
• Develop video concepts that showcase product benefits, customer stories, and brand personality

Performance & Reporting:

• Track and report on content performance metrics (reach, engagement rate, follower growth, click-through) monthly
• Use insights to optimise content formats, posting cadence, and creative direction
• Stay current on platform algorithm changes and best practices.

What Success looks like

In your first 90 days, you will have:

• Taken full ownership of the SureGifts’ content calendar with zero missed posts
• Refreshed our social templates in Canva to reflect current brand guidelines
• Produced at least two campaign content series from brief to execution
• Built a performance dashboard that the Head of Marketing actually looks forward to seeing.

Must-Haves

• 2–4 years of hands-on experience in social media content creation and/or graphic design
• Strong Canva proficiency ; you can build a template from scratch and make it look like it came from a proper design team
• Comfortable with short-form video; CapCut or similar, creating and editing Reels/TikTok content
• A natural copywriter with a feel for brand voice — punchy, warm, and culturally aware
• Understanding of social media analytics and what the numbers actually mean
• Highly organised, able to manage a content calendar and hit deadlines consistently
• Excellent eye for detail — typography, spacing, colour — it shows in your work.

Nice-to-Haves:

• Experience with Adobe Photoshop, Illustrator, or Premiere Pro
• Familiarity with AI creative tools (ChatGPT for copy, Midjourney for ideation)
• Experience in fintech, e-commerce, FMCG, or consumer brands
• Photography skills or basic on-camera presenting ability
• Experience running paid social campaigns.

Apply Here 

 

2.) Product Manager (Payment and Transaction)

• We are looking for a Product Manager to own the SureGifts product roadmap.
• You will be responsible for driving delivery across our enterprise platform, consumer app, merchant integrations, and internal tooling – working closely with Engineering, CS, BD, and Finance to ensure the right things get built, clearly scoped, and shipped on time.
• This is a high-ownership role. You will be the primary product function in the business, working directly with the Technology Lead and MD to set product direction, write requirements, manage delivery, and measure outcomes.
• You need to be comfortable bringing structure to a fast-moving environment and translating messy commercial or operational problems into clear product decisions.

Key Responsibilities

• Own and maintain a prioritised product roadmap across the enterprise platform, consumer app, merchant integrations, and internal tooling
• Write clear product requirements, user stories, and acceptance criteria that help Engineering move quickly and confidently
• Improve core voucher journeys across issuance, redemption, wallet funding, reporting, settlement visibility and reconciliation.
• Manage delivery dependencies across Engineering, CS, BD, and Finance on a weekly basis
• Lead the consumer app roadmap, including loyalty, rewards, and wallet features
• Own merchant redemption and acceptance projects from commercial alignment through scoping, testing, deployment and post-launch monitoring
• Use product analytics to track usage, redemption behaviour, funnel performance and product impact across voucher volume, retention and operational efficiency
• Collaborate with the MD and Technology Lead on product strategy, roadmap trade-offs, and build vs. buy decisions.

Core Requirements

• 2 to 5 years in a product management role, with at least 2 years in fintech, payments, or e-commerce
• Experience shipping consumer-facing mobile products
• Exposure to B2B platform work: enterprise portals, API-driven integrations, or business-facing tooling
• Experience working directly with Engineering to scope, prioritise and deliver integrations
• Comfortable being the primary product function without a supporting PM structure around you
• Strong communication skills across technical and commercial stakeholders

Nice to Have:

• Experience with loyalty, rewards, wallet-based, or gamification product mechanics
• Familiarity with the Nigerian or broader African market and consumer behaviour
• Exposure to payment infrastructure, voucher systems, or merchant acceptance networks
• Prior experience as the first or sole PM in a growing technology company

Ideal Candidate Profile:

• Comfortable owning a wide product surface without waiting for everything to be defined
• Able to move quickly from messy problems to clear specs; and from clear specs to shipped outcomes
• Equally at home in a room with engineers discussing architecture and in a meeting with clients discussing experience
• Driven by shipping outcomes, not managing roadmaps
• Excited about building product infrastructure that creates real value for businesses and consumers across Africa.

Apply Here 

 

3.) Customer Success Analyst

• Job Type: Contract
• Location: Remote/hybrid

Responsibilities

• Serves as the primary point of contact on all customer queries, including order inquiries, processing, and fulfillment updates.
• Receives, processes, and tracks customer orders end-to-end; from order placement through voucher delivery and confirmation, ensuring accuracy and timeliness in accordance with SureGifts policies and procedures.
• Communicates daily with customers via multiple channels (Telephone, Email, Web, chat, Social Media, etc.) across CRM tools to provide order status updates, resolve queries, and deliver a seamless customer experience.
• Reviews and validates client orders for completeness and correctness, flagging discrepancies and coordinating corrections with relevant internal and fulfillment teams.
• Collaborates with finance, technical support, and product teams to resolve customer issues, including order errors, payment failures, failed redemptions, and delivery delays.
• Partners with the business development team to meet and exceed customer expectations through timely, accurate feedback and swift resolution of order-related requests and complaints.
• Follows up on all new and unresolved customer complaints to ensure full resolution within defined SLAs for first response and resolution time, and flags breaches proactively to the supervisors
• Maintains relationships with service providers (e.g., logistics partners) to ensure physical and digital order deliveries are fulfilled within SLA.
• Provides comprehensive reporting and updates on customer service enquiries, order volumes, fulfillment status, and complaint trends.
• Follow up on new customers to explain products, process new orders, and ensure successful onboarding.
• Proactively identifies and leads improvements to the order processing and customer support workflow, serving as the voice of the customer to help prioritize platform and process improvements.
• Monitors and tracks customer satisfaction through regular check-ins and surveys, with particular attention to order experience.

Requirements

• University Degree
• 2+ years of experience in a customer support role, preferably within an eCommerce or order management environment
• Experience with CRM systems ( Zoho Desk, Zoho Voice, Zendesk, xCally, or equivalent helpdesk tool), order management systems, task management systems (Asana or equivalent tool), and customer service best practices

Skills

• Exceptional oral and written communication skills
• Customer/client focus with strong attention to order accuracy and detail
• Problem-solving, analytical thinking, and team spirit
• Time management and the ability to prioritize high-volume order queues
• Ability to navigate helpdesk, order management, and payment systems to investigate and resolve customer issues.

Person Specifics

• Genuinely delighted to be of help and passionate about delivering exceptional customer service
• Tolerant, empathetic, and able to advocate for the client when necessary
• Calm and effective under high-volume periods, particularly during peak seasons
• Self-starter, takes ownership of customer issues without waiting to be directed, and proactively communicates status updates
• Strong ability to troubleshoot, investigate, and understand technical concepts related to voucher generation, order processing, and redemptions
• Creative problem solver who finds ways to meet and exceed client expectations, even under pressure
• Committed to delivering high-quality results with cost-effective use of resources
• Flexible, determined, and enthusiastic, with high integrity and  personal ethical standards

Apply Here