Afini Media is an award-winning media company that started in 2022 and has grown from a small media outfit into a creative company working across event coverage, production, broadcasting, digital marketing, and creative storytelling. The company works with brands, businesses, communities, and organizations to tell stronger stories and create meaningful digital experiences.
As Afini Media continues to grow, the company is looking for a Customer Care Representative to join its remote team.
Key Responsibilities
- Respond to customer enquiries and requests promptly and professionally.
- Provide accurate information and support to clients.
- Listen to customer concerns and work toward appropriate solutions.
- Maintain positive and professional relationships with clients.
- Follow up on customer issues and requests where necessary.
- Communicate effectively across relevant digital channels.
- Escalate complex issues to the appropriate team when required.
- Help ensure every client has a smooth and positive experience with Afini Media.
Requirements
Candidates should:
- Possess relevant qualifications and experience.
- Have strong written and verbal communication skills.
- Be friendly, patient, and professional when dealing with customers.
- Have good problem-solving and interpersonal skills.
- Be organized, reliable, and attentive to detail.
- Be comfortable working independently in a remote environment.
- Demonstrate a genuine interest in customer service and client satisfaction.
Why Join Afini Media?
Joining Afini Media means becoming part of a purpose-driven, award-winning media company where creativity and collaboration are valued.
You will have the opportunity to:
- Work on impactful projects with global reach.
- Develop your professional and communication skills.
- Grow in a creative and innovative work environment.
- Collaborate with talented professionals from around the world.
- Contribute to creating memorable experiences for clients and audiences.
How to Apply
Interested and qualified candidates should send their CV and a short cover letter to: alpha@afinimedia.ng
Subject: Customer Care Representative
Application Deadline: 31st August 2026
If you enjoy helping people, solving problems, and delivering excellent customer experiences, this could be a great opportunity to grow your career with Afini Media.